Service, Parts and Warranties1800 46 50 70National Sales 1800 77 71 37

FREQUENTLY ASKED QUESTIONS

Please find answers to some commonly asked questions below.

If the answer is not here, please do not hesitate to contact us.

Action Sports FAQ

Where can I buy Action products?

Action products are sold by a range of retailers across Australia.

Different stores stock different products from our range, so you will need to contact your local retailer to see what products they sell or call 1800 777 137

Where can I buy spare parts for my Action product?

You can purchase spare parts through our National Service centre by calling 1800 46 50 70.

Where are Action products made?

All the Action Sports products are currently manufactured in China, India and Pakistan.

What is the warranty on my Action product?

Different products come with different warranties. A very brief outline is below:

Trampolines:

  • Rectangular – 2 years on frame & jumping mat, 6 months on safety padding and 6 months on springs
  • Round – 2 years on frame & jumping mat, 6 months on safety padding, 6 months on springs and 6 months on enclosure net (where applicable)

Swing Sets: 6 months

Pool tables, air hockey tables, soccer tables and table tennis tables: 3 months

Fitness Equipment: these products all have different warranties, you will need to check the manual or call 1800 46 50 70 about individual models.

What does the warranty cover?

Action Sports warrant its products to be free from defects in material and workmanship under normal use and service conditions. This warranty does not extend to any damage caused by abuse, misuse, improper or abnormal usage, or repairs not provided by an Action authorized service centre or for products used for commercial or rental purposes. This warranty does not cover ordinary wear, tear and weathering, failure to follow directions, improper installation, improper maintenance or acts of God (such as damage caused by wind, lightning, snow or ice).

Action is not responsible for the cost of removal or installation.

How do I measure the size of my trampoline?

If you have a round trampoline you measure the diameter of the frame in feet.
If you have a rectangular trampoline you count the amount of springs along the length and breadth of the trampoline. It is also good idea to measure the jumping mat as well.

How do I measure the size of the spring used on my trampoline?

You will need to measure the entire length of the spring, including the coil and hook at either end.

Are the materials on the trampolines UV treated?

Yes they are, however this does not mean they will last forever. Your net, safety padding and mat will deteriorate eventually and will need to be replaced.

What are the Terms and Conditions for the Sharnz In Action Competition?

Sharnz In Action Competition

TERMS AND CONDITIONS

For your chance to enter the “Sharnz in Action Competition”, Instagram participants are required to 1) follow the official Action Sports and Sharni Layton Instagram pages 2) mention a friend in the comment section of Instagram competition post; Facebook participants are required to 1) like the official Action Sports Equipment and Sharni Layton Facebook page 2) mention a friend in the comment section of the Facebook competition post.

Here are the Terms and Conditions (“Terms”) of entry for the Competition, conducted by Action Sports Equipment Pty Ltd, ABN 70 122 978 330

of 48B Egerton St, Silverwater NSW 2128 (telephone: 1800 77 71 37) (“Action Sports Equipment Pty Ltd”). Please read these Terms carefully because by entering this Competition you are deemed to accept them:

Competition Period

1  The competition will be open from 9:00am AEST May 10th – until 11:59pm AEST May 15th 2017 (the “Competition Period”):

The Prize

1  The prize for the Competition is an opportunity to win 1 (one) Sharni Layton Netball, valued between AUD $14.99 RRP and AUD $24.99 RRP (“Prize”). Two winners will be drawn therefore one prize is awarded to each winner.

2  Prize is not transferable or exchangeable (including for cash). Part or parts of the Prize will not be substituted for other benefits or items at the request of the winner.

3  If any element of the Prize becomes unavailable for any reason beyond the control of Action Sports, a similar prize of equal value will be awarded in lieu.

4  Winner (and any person accompanying the winner in relation to the Prize) are responsible for any:

    1. taxes for which they may be liable as a result of a Prize; and
    2. expenses not specifically mentioned as being included in the
      Prize (for example, unless otherwise stated to form part of the Prize, accommodation, travel
      expenses, food or beverages purchased and all other costs, including travel insurance, are not
      included in the Prize are the responsibility of the winner/s and of any person/s accompanying the
      winner/s).

5  The stated value of the Prize is based on recommended retail price of the bat (including GST) at the date of publication. Action Sports accepts no responsibility for any change in the value of the Prize between that date and the date on which the Prize is delivered to a winner.

Entry into the Competition

1  To enter the competition, you must be acting on your own individual behalf. Group and/or club entries will be disregarded.

2  Entry is free but entrants should be aware that they may be subject to charges depending on their own individual arrangements for internet access.

3  The Competition is only open to individuals in regions of our Action Sports distributors and retailers within Australia

4  Notwithstanding clause 3, the Competition is not open to:

      1. Employees of Action Sports and any subsidiary, parent company, agent or affiliate of Action Sports ABN 70 122 978 330 (collectively, “Affiliates”); or
      2. Members of the immediate families of employees of Action Sports and Affiliates.

    How to Enter

    Instagram entrants are required to follow the official Action Sports and Sharni Layton Instagram pages as well as mention a friend in the comment section of the competition post, accessible by visiting the Action Sports Instagram page. Facebook entrants are required to like the official Action Sports Equipment and Sharni Layton Facebook pages as well as mention a friend in the comment section of the competition post, accessible by visiting the official Action Sports Equipment Facebook page.

    1  The following entries will be invalid:

      1. entries received outside the Competition Period;
      2. entries submitted on behalf of a sports club and/or multiple people
      3. entries that duplicate or nearly duplicate another entry that entrant has submitted;
      4. incomplete entries, entries that Action Sports, in its sole discretion, determines fraudulent (including entries that misrepresent the eligibility of the entrant); and
      5. multiple entries from a single individual using multiple accounts.

    2   Action Sports may, in its sole discretion, disqualify any entry that in its view is or is potentially objectionable, including (without limitation) any entry that:

      1. is not reasonably comprehensible;
      2. is obscene, defamatory, insulting, discriminatory and/or inflammatory;
      3. infringes on intellectual property rights of any third party;
      4. constitutes an invasion of privacy; and/ore. is generally damaging to the goodwill and/or reputation of Action Sports and/or any sponsor of the Promotion or Prize and/or of any Affiliate.

    Winner/s

    1  One winner from the ‘ActionSportsAU’ Instagram page and one winner from the ‘Action Sports Equipment’ Facebook page will be chosen at random once the promotion finishes. The judging will take place at The Promoter’s premises, 48B Egerton St, Silverwater NSW 2128, commencing on Tuesday 16th May 2017.

    2  All decisions of Action Sports and/or the competition judges (including in relation to the selection of a winner) are final and binding on entrants in all respects, and no correspondence will be entered into.

    3  The winner/s will be contacted via the email address provided or if preferred via private message on either Instagram or Facebook. All reasonable endeavours will be made to contact the winner during this time.

    4  Action Sports will draw the winner and distribute the prize to winner/s. The winner’s mailing information as per the entry form will be confidentially passed on to Action Sports for distribution.

    5  Publication of the winner on the Action Sports site/socials is not determinative and the Prize will only be awarded subject to confirmation by Action Sports that the winner has complied with these terms.

    6  The Prize may be forfeited (with no substitute offered) and an alternative winner selected in accordance with the winner selection procedure set out above if a winner:

      1. does not accept an element of the Prize as arranged with Action Sports;
      2. does not or cannot provide Action Sports with proof of identity and/or residence if requested by Action Sports to do so; or
      3. does not comply with any other Term of the competition.

    7   Action Sports reserves the right to withhold a Prize from any entrant who Action Sports, in its absolute discretion, determines:

      1. has not met any of the criteria set out in these Terms;
      2. is not in a mental or physical condition to safely use the Prize or attend an Event; and/or
      3. has engaged in any behaviour that jeopardises the fair and proper conduct of the Competition.

    8   Action Sports reserves the right, in its absolute discretion but subject to relevant State and/or Territory law, to cancel the Competition and not award any Prize:

      1. (for competitions that are judged on the merit of entries) if no entry of sufficient merit is received; and/or
      2. if Action Sports is unable to proceed with the Competition (including any judging and/or draw) as a result of circumstances beyond its control including, without limitation, vandalism, hacking, computer virus or bugs, server breakdown, acts of terrorism, acts of God, civil unrest, strikes and power failures.

    Warranties, limitations, releases and consents

    1  By entering you grant us an irrevocable, non-exclusive, royalty-free, worldwide and transferable licence to publish your entry and username on our app and website and the right to sub-license use of your entry and user name to our promotion partners (as applicable) for other uses, including broadcast on TV.

    2  Entrants promise that entries will be original and will not infringe any third-party intellectual property rights (including copyright and trade marks) and will not breach any obligation of confidentiality.

    3  Winners can be photographed and/or filmed at any Event and during any event associated with the delivery or handing over of a Prize, and entrants grant to Action Sports and Affiliates the right to take and to publish such photographs and/or footage and to use an entrant’s name for promotional purposes without additional payment from Action Sports or any third party or additional consent having to be obtained by Action Sports or any third party.

    4  To the maximum extent permissible by law:

      1. Action Sports takes no responsibility and makes no warranties or representations, express or implied, in relation to a Prize, including but not limited to warranties of reliability, merchantability or fitness for a particular purpose;
      2. entrants waive any right to claim from Action Sports for any disappointment, costs, expenses, loss or damage suffered that arises out of or in connection with the possession or use of a Prize; and
      3. all liability for any defects whatsoever in or relating to the Prize remains with the relevant supplier or manufacturer or, in the case of an Event, the person or organisation holding or running that Event.

    5   Neither Action Sports nor any Affiliate is or will be responsible for any lost, late, illegible, incomplete, postage due, misdirected or mutilated mail, any electronic miscommunications or failures, technical hardware or software failures of any kind, lost or unavailable connections, or failed incomplete, garbled or delayed computer or mobile phone transmissions (or any other event outside the reasonable control of Action Sports or any Affiliate) which may limit or prevent an entrant’s ability to participate in the Competition and/or collect, receive or be notified of any Prize and/or which results in any damage to, delay of or loss of a Prize during or after delivery.

    6   Neither Action Sports nor any Affiliate will be responsible for:

      1. any Prize lost, damaged or stolen in transit once it has left the possession of Action Sports and/or an Affiliate; or
      2. any failure or inability on the part of a winner to attend an Event. Winners are responsible for insuring against their own losses for loss, damage or theft during transit and/or for their inability to attend an Event.

    7   Entrants release Action Sports and Affiliates (including all directors, officers, employees, attorneys, agents and representatives of Action Sports and Affiliates) from, and hold harmless for, any damage, injury, death, loss, claim, action, demand or other liability that may arise from:

      1. their acceptance and/or use of a Prize (including any misuse or malfunction); and/or
      2. their participation in this Competition and/or attendance at an Event.

    8   Winning entrants and/or persons accompanying a winning entrant to an Event may be required by Action Sports and/or an Affiliate to sign a written release covering the types of matter set out in clause 32. The form of such a release may be determined, in their absolute discretion, by Action Sports and/or an Affiliate

    Personal information

    1  As part of the process of running the Competition and awarding and delivering a Prize, Action Sports may collect personal information of entrants, including name, email address, residential address, contact phone number/s, date of birth and gender (“Personal Information”).

    2  Any Personal Information of entrants may be used by Action Sports:

      1. for the purpose of conducting and promoting the Competition (including verifying eligibility, delivering a Prize and complying with any applicable law but otherwise
      2. for an Action Sports related marketing campaign for a period of one (1) month after entry

    3   Any request to access, update and/or correct Personal Information should be directed to Action Sports at social@actionsports.com or to the contact at Action Sports as advised in the email winners will receive.

    General

    1  Entrants agree:

      1. to be bound by these Terms and the general Action Sports terms of use
      2. to comply with all reasonable conditions of use of a Prize and any reasonable requirements of any person or organisation that supplies a Prize;
      3. to conform to all applicable laws and regulations; and

    2   A failure by Action Sports to enforce, or a waiver by Action Sports of, any one or all of these terms will not give rise to any claim or right of action by any person or entrant.

    3   These Terms constitute the entire agreement between the entrants and Action Sports and supersedes and extinguishes any previous agreements, arrangements and understandings between them, whether written or oral, relating to the competition or any other subject matter set out in these Terms.
    4   These Terms are governed by the laws of New South Wales and are subject to the exclusive jurisdiction of the courts in New South Wales.
    For all enquiries relating to this competition please contact Action Sports: social@actionsports.com.au

What are the Terms and Conditions for the Ask Sharnz Competition?

Ask Sharnz Instagram Competition

TERMS AND CONDITIONS

For your chance to enter the “Ask Sharnz Competition”, Instagram participants are required to 1) like the official competition post found on the official Action Sports Instagram page 2) submit a creative question they would like to ask Sharni Layton within the comment section of competition post on Instagram.

Here are the Terms and Conditions (“Terms”) of entry for the Competition, conducted by Action Sports Equipment Pty Ltd, ABN 70 122 978 330 of 48B Egerton St, Silverwater NSW 2128 (telephone: 1800 77 71 37) (“Action Sports Equipment Pty Ltd”). Please read these Terms carefully because by entering this Competition you are deemed to accept them:

Competition Period

1  The competition will be open from 9:00am AEST May 19th – until 11:59pm AEST May 24th 2017 (the “Competition Period”):

The Prize

1  The prize for the Competition is an opportunity to have your question featured on Action Sports’ Instagram story and to have it answered by Sharni Layton (“Prize”). 3 winners will be drawn however, one prize is awarded to each winner.

2  Prize is not transferable or exchangeable (including for cash). Part or parts of the Prize will not be substituted for other benefits or items at the request of the winner.

3  If any element of the Prize becomes unavailable for any reason beyond the control of Action Sports, a similar prize of equal value will be awarded in lieu.

4  Winner (and any person accompanying the winner in relation to the Prize) are responsible for any:

    1. taxes for which they may be liable as a result of a Prize; and
    2. expenses not specifically mentioned as being included in the
      Prize (for example, unless otherwise stated to form part of the Prize, accommodation, travel
      expenses, food or beverages purchased and all other costs, including travel insurance, are not
      included in the Prize are the responsibility of the winner/s and of any person/s accompanying the
      winner/s).

5  The stated value of the Prize is based on recommended retail price of the bat (including GST) at the date of publication. Action Sports accepts no responsibility for any change in the value of the Prize between that date and the date on which the Prize is delivered to a winner.

Entry into the Competition

1  To enter the competition, you must be acting on your own individual behalf or on behalf of a group and/or club..

2  Entry is free but entrants should be aware that they may be subject to charges depending on their own individual arrangements for internet access.

3  The Competition is only open to individuals in regions of our Action Sports distributors and retailers within Australia

4  Notwithstanding clause 3, the Competition is not open to:

      1. Employees of Action Sports and any subsidiary, parent company, agent or affiliate of Action Sports ABN 70 122 978 330 (collectively, “Affiliates”); or
      2. Members of the immediate families of employees of Action Sports and Affiliates.

    How to Enter

    Instagram entrants are required to like official Action Sports competition post as well as submit a creative question they would like to ask Sharni Layton – within the comment section of the official competition post, accessible by visiting the Action Sports Instagram page

    1  The following entries will be invalid:

      1. entries received outside the Competition Period;
      2. entries submitted on behalf of a sports club and/or multiple people
      3. entries that duplicate or nearly duplicate another entry that entrant has submitted;
      4. incomplete entries, entries that Action Sports, in its sole discretion, determines fraudulent (including entries that misrepresent the eligibility of the entrant); and
      5. multiple entries from a single individual using multiple accounts.

    2   Action Sports may, in its sole discretion, disqualify any entry that in its view is or is potentially objectionable, including (without limitation) any entry that:

      1. is not reasonably comprehensible;
      2. is obscene, defamatory, insulting, discriminatory and/or inflammatory;
      3. infringes on intellectual property rights of any third party;
      4. constitutes an invasion of privacy; and/ore. is generally damaging to the goodwill and/or reputation of Action Sports and/or any sponsor of the Promotion or Prize and/or of any Affiliate.

    Winner/s

    1  Three winners from the ‘ActionSportsAU’ Instagram page will be carefully selected based on the creativity of their question once the promotion finishes. The judging will take place at The Promoter’s premises, 48B Egerton St, Silverwater NSW 2128, commencing on Thursday 25th May 2017.

    2  All decisions of Action Sports and/or the competition judges (including in relation to the selection of a winner) are final and binding on entrants in all respects, and no correspondence will be entered into.

    3  The winner/s will be contacted via the email address provided or if preferred via private message on either Instagram or Facebook. All reasonable endeavours will be made to contact the winner during this time.

    4  Action Sports will draw the winner and distribute the prize to winner/s. The winner’s mailing information as per the entry form will be confidentially passed on to Action Sports for distribution.

    5  Publication of the winner on the Action Sports site/socials is not determinative and the Prize will only be awarded subject to confirmation by Action Sports that the winner has complied with these terms.

    6  The Prize may be forfeited (with no substitute offered) and an alternative winner selected in accordance with the winner selection procedure set out above if a winner:

      1. does not accept an element of the Prize as arranged with Action Sports;
      2. does not or cannot provide Action Sports with proof of identity and/or residence if requested by Action Sports to do so; or
      3. does not comply with any other Term of the competition.

    7   Action Sports reserves the right to withhold a Prize from any entrant who Action Sports, in its absolute discretion, determines:

      1. has not met any of the criteria set out in these Terms;
      2. is not in a mental or physical condition to safely use the Prize or attend an Event; and/or
      3. has engaged in any behaviour that jeopardises the fair and proper conduct of the Competition.

    8   Action Sports reserves the right, in its absolute discretion but subject to relevant State and/or Territory law, to cancel the Competition and not award any Prize:

      1. (for competitions that are judged on the merit of entries) if no entry of sufficient merit is received; and/or
      2. if Action Sports is unable to proceed with the Competition (including any judging and/or draw) as a result of circumstances beyond its control including, without limitation, vandalism, hacking, computer virus or bugs, server breakdown, acts of terrorism, acts of God, civil unrest, strikes and power failures.

    Warranties, limitations, releases and consents

    1  By entering you grant us an irrevocable, non-exclusive, royalty-free, worldwide and transferable licence to publish your entry and username on our app and website and the right to sub-license use of your entry and user name to our promotion partners (as applicable) for other uses, including broadcast on TV.

    2  Entrants promise that entries will be original and will not infringe any third-party intellectual property rights (including copyright and trade marks) and will not breach any obligation of confidentiality.

    3  Winners can be photographed and/or filmed at any Event and during any event associated with the delivery or handing over of a Prize, and entrants grant to Action Sports and Affiliates the right to take and to publish such photographs and/or footage and to use an entrant’s name for promotional purposes without additional payment from Action Sports or any third party or additional consent having to be obtained by Action Sports or any third party.

    4  To the maximum extent permissible by law:

      1. Action Sports takes no responsibility and makes no warranties or representations, express or implied, in relation to a Prize, including but not limited to warranties of reliability, merchantability or fitness for a particular purpose;
      2. entrants waive any right to claim from Action Sports for any disappointment, costs, expenses, loss or damage suffered that arises out of or in connection with the possession or use of a Prize; and
      3. all liability for any defects whatsoever in or relating to the Prize remains with the relevant supplier or manufacturer or, in the case of an Event, the person or organisation holding or running that Event.

    5   Neither Action Sports nor any Affiliate is or will be responsible for any lost, late, illegible, incomplete, postage due, misdirected or mutilated mail, any electronic miscommunications or failures, technical hardware or software failures of any kind, lost or unavailable connections, or failed incomplete, garbled or delayed computer or mobile phone transmissions (or any other event outside the reasonable control of Action Sports or any Affiliate) which may limit or prevent an entrant’s ability to participate in the Competition and/or collect, receive or be notified of any Prize and/or which results in any damage to, delay of or loss of a Prize during or after delivery.

    6   Neither Action Sports nor any Affiliate will be responsible for:

      1. any Prize lost, damaged or stolen in transit once it has left the possession of Action Sports and/or an Affiliate; or
      2. any failure or inability on the part of a winner to attend an Event. Winners are responsible for insuring against their own losses for loss, damage or theft during transit and/or for their inability to attend an Event.

    7   Entrants release Action Sports and Affiliates (including all directors, officers, employees, attorneys, agents and representatives of Action Sports and Affiliates) from, and hold harmless for, any damage, injury, death, loss, claim, action, demand or other liability that may arise from:

      1. their acceptance and/or use of a Prize (including any misuse or malfunction); and/or
      2. their participation in this Competition and/or attendance at an Event.

    8   Winning entrants and/or persons accompanying a winning entrant to an Event may be required by Action Sports and/or an Affiliate to sign a written release covering the types of matter set out in clause 32. The form of such a release may be determined, in their absolute discretion, by Action Sports and/or an Affiliate

    Personal information

    1  As part of the process of running the Competition and awarding and delivering a Prize, Action Sports may collect personal information of entrants, including name, email address, residential address, contact phone number/s, date of birth and gender (“Personal Information”).

    2  Any Personal Information of entrants may be used by Action Sports:

      1. for the purpose of conducting and promoting the Competition (including verifying eligibility, delivering a Prize and complying with any applicable law but otherwise
      2. for an Action Sports related marketing campaign for a period of one (1) month after entry

    3   Any request to access, update and/or correct Personal Information should be directed to Action Sports at info@actionsports.com or to the contact at Action Sports as advised in the email winners will receive.

    General

    1  Entrants agree:

      1. to be bound by these Terms and the general Action Sports terms of use
      2. to comply with all reasonable conditions of use of a Prize and any reasonable requirements of any person or organisation that supplies a Prize;
      3. to conform to all applicable laws and regulations; and

    2   A failure by Action Sports to enforce, or a waiver by Action Sports of, any one or all of these terms will not give rise to any claim or right of action by any person or entrant.

    3   These Terms constitute the entire agreement between the entrants and Action Sports and supersedes and extinguishes any previous agreements, arrangements and understandings between them, whether written or oral, relating to the competition or any other subject matter set out in these Terms.
    4   These Terms are governed by the laws of New South Wales and are subject to the exclusive jurisdiction of the courts in New South Wales.
    For all enquiries relating to this competition please contact Action Sports: info@actionsports.com.au

Action Fitness FAQ

How can I get someone to install my Action product?
Check with your local retailer to see if they provide an installation service or have someone in the area that does installations for them. Alternatively we suggest checking in you local phone book.

Contact Us
48B Egerton Street
Silverwater NSW 2128
National Sales: 1800 77 71 37
info@actionsports.com.au

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